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Cornwall Bereavement Network

Privacy Policy

 

About Us

Cornwall Bereavement Network is a small directory of bereavement services in the County administrated by Becky Thomas and a number of volunteer representatives from across the sector.  The network does not exist as a separate entity and so for the purposes of data protection law, the data controller is Penhaligon’ Friends, Trecarrel, Drump Road, Redruth, TR15 1LU

At Cornwall Bereavement Network, we value those we support and our subscribers, and take your privacy very seriously; treating any information you give to us with great care. We will ensure any personal information you provide to us is protected using secure systems and processed in accordance with applicable data protection law (including GDPR).

When you use our website, social media pages or provide personal information to us by other means, we shall process your personal data in accordance with this privacy policy.

 

Contact Details

Cornwall Bereavement Network  www.cornwallbereavementnetwork.org

Email: hello@cornwallbereavementnetwork.org

Telephone: Becky Thomas: 07977 466444

 

What personal information do we collect?

There are a variety of ways in which we may collect your personal information; for example, when you make an enquiry about our services by email, phone or online, access our provision, sign-up for a newsletter, request training, become a subscriber or join the smaller network team or take part in our events.

Information we routinely collect may include details such as:

  • your name and job title
  • your email address
  • phone number and contact address
  • any demographic information in relation to the details of your enquiry so that we can provide the service you require.
  • The name of your organisation/service

 

How we use your Personal Data

We use the personal information you give us, where relevant, for:

  • administrative purposes
  • providing you with the information that you request from us when using our website or subscribing
  • providing you with other information
  • providing a safe and consistent service
  • marketing purposes (but only where you have consented for us to do so)
  • referring you to third party services and support
  • evaluation of our service provision in a broader sense, such as geographical area, age, gender, etc.

 

 

Other than where we rely on consent for marketing purposes, our lawful basis for processing data will always be for our legitimate interests in providing services to the general public.

 

 

Using your information for marketing purposes

  • When collecting your personal information, we may ask for your consent to contact you in future.
  • We will never sell your information or share it with other organisations for their own marketing purposes. 

 

Where you have provided appropriate consent, we will provide you with news and updates about our services, upcoming events, resources and campaigns. These communications may be sent by email or post depending on the consent you have provided.

Cornwall Bereavement Network Website

Cookies

The website uses cookies for several different purposes.

  • If you are a site administrator, cookies will be used to keep you logged in.
  • The Cornwall Bereavement Network website collects aggregated, statistical visitor information through Google Analytics. This information is anonymised and should not personally identify you. You can view Google's privacy policy here.

If you don't consent to the use of Google Analytics or other cookies, please either leave the site or configure your browser to block cookies from it. 

 

Social Media

 

The Cornwall Bereavement Network Facebook page is for signposting and sharing services and events that might be useful to the bereaved. While reasonable precautions have been taken to protect the privacy of those accessing it, it is a public forum and so we suggest that people do not share any personal information that might affect their privacy. It is your individual responsibility to ensure your own Facebook and computer/browser security settings are up-to-date.

 

If you have any concerns over misuse of Facebook information, then please contact our Facebook administrator.

 

 

How do we protect your personal information?

Cornwall Bereavement Network has secure systems and processes in place and takes the utmost care to ensure that the personal information you provide us is kept safe.

Where we engage service providers or volunteers to work on our behalf e.g. website development, the service provider will only have access to the specific information they need to undertake the service required and only for the relevant period of time (after which they will be required to delete or return the data).

 

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources and each site will hold their own Privacy Policy for your reference.

 

Exceptional circumstances

 

We will only disclose your personal information to another party if required to do so by law, except in circumstances where there is a safeguarding concern. We will do our utmost to discuss any concerns with you and explain the action we will take.

 

Where we store your personal information?

The Chair and administrators of Cornwall Bereavement Network will hold any personal information you provide to us securely on password-protected computers. We can assure you that we take all reasonable steps to ensure your data is handled securely wherever it is accessed from by us.  Where we store personal information it is not transferred outside the EEA.

Cornwall Bereavement Network will only retain personal data for as long as is necessary for the purposes set out in policy.

 

If you wish to stop receiving such communications, you can opt-out at any time by contacting us via email; hello@cornwallbereavementnetwork.org  or by clicking on an ‘unsubscribe’ link in any email you receive from us.

 

Your Rights

Under the GDPR, you have rights over personal information we hold about you. We have summarised these below:

Right to access your personal information

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply. 

Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected.  If you believe the information we hold about you is inaccurate or incomplete, please provide us with details and we will investigate and, where applicable, correct any inaccuracies.  

Right to restrict use of your personal information

You have a right to ask us to restrict the processing of some or all of your personal information in the following situations:  

  • if some information we hold on you isn’t right;
  • we’re not lawfully allowed to use it; 
  • you need us to retain your information in order for you to establish, exercise or defend a legal claim; 
  • or you believe your privacy rights outweigh our legitimate interests to use your information for a particular purpose and you have objected to us doing so.

Right to erasure of your personal information

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; you have the right for this to be done. 

Right for your personal information to be portable

If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a CSV file format.

Right to object to the use of your personal information

If we are processing your personal information based on our legitimate interests or for scientific/historical research or statistics, you have a right to object to our use of your information.

If we are processing your personal information for direct marketing purposes, and you wish to object, we will stop processing your information for these purposes as soon as reasonably possible.

If you want to exercise any of the above rights, please contact us by email: hello@cornwallbereavementnetwork.org

We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.

Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details, we recommend you consult the guidance published on https://ico.org.uk/

You also have the right to complain to the Information Commissioner’s Office about how Cornwall Bereavement Network use or store your date. Find out how on their website https://ico.org.uk/concerns/ or call their helpline on 0303 123 1113.

 

Identification of new purposes if business expands

We would endeavour to inform you of any alterations to this privacy notice if future changes were made. 

 

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